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About us: Our Guarantees

  Selected ranges of our goods, including our A-range stainless-steel extinguishers, are guaranteed for 10 years!!

Guarantees - The Position with Us

You will have heard us talk of the quality of our products. Well, we’re so sure of this quality that we guarantee it!

We hereby certify to make good, free of charge, by replacement or repair any defects which we shall find upon examination to be due to faulty materials, workmanship or design which may appear in items from selected ranges of our goods within 10 years of the date of despatch from our factory.

In the case of our A-range stainless-steel extinguishers, any units found to be faulty within 10 years from the date of purchase will be replaced, free of charge with a brand new unit.

How can we do this? Well, put simply, our extinguishers are of the finest quality and so faults like this are simply very rare. We’ve sold tens of thousands of these extinguishers and, in all of the years that we have  been selling them, we have had only a tiny, tiny proportion ever need replacement!

Guarantees - The Position Generally

Unfortunately, not everyone works in this way.

Most such items are supplied to parties acting in their business capacities and are thus not subject to the extra protection offered to consumers. Accordingly, the various sale of goods legislation merely stipulates that goods must conform to contract, that is, they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). Furthermore, to pursue a claim, the onus is generally upon the purchaser to prove that the goods did not conform to contract (e.g. were inherently faulty) and should have lasted beyond when the fault or defect appeared. Of course, in practice, pursuit of such a claim for items of such value would, in most circumstances, simply not be economically viable.

Some of our competitors offer guarantees over and above this minimum statutory level, but, just like their products, such guarantees are typically of a much lesser quality than ours. For example, the period will rarely exceed one, two or three years, there will often be caveats about proportionality (for example that only a proportion of the costs would be offered against a new purchase depending upon when the fault occurred), etc.

Copies of the legislation may be obtained from the Government’s Official UK legislation site and/or some local libraries. Fact sheets are available from a wide variety of sources including the Office of Fair Trading.

We are members of FIA, the Fire Industry Association (formerly FETA and the BFPSA). Click here to find out more. We've over 70 years experience with parts of our group having been trading since 1947! Click here to find out more. We are BS EN ISO 9001:2015 certified by the UKAS-accredited independent third party, BSI. Click here to find out more. We are registered with BAFE, the British Approvals for Fire Equipment. Click here to find out more. We are members of the IFE, the Institution of Fire Engineers. Click here to find out more. We carry comprehensive Public & Product Liability and/or Professional Indemnity Insurance up to the value of a staggering £5m! Click here to find out more. We are members of IFEDA, the Independent Fire Engineering & Distributors Association. Click here to find out more.