Selected ranges of our goods, including our A-range stainless-steel
extinguishers, are guaranteed for 10 years!!|
You will have heard us talk of the quality of our products. Well, we’re so
sure of this quality that we guarantee it!
We hereby certify to make good, free of charge, by replacement or
repair any defects which we shall find upon examination to be due to
faulty materials, workmanship or design which may appear in items from
selected ranges of our goods within 10 years of the date of despatch
from our factory.
In the case of our A-range stainless-steel extinguishers, any units
found to be faulty within 10 years from the date of purchase will be replaced, free of charge with a brand new
How can we do this? Well, put simply, our extinguishers are of the
finest quality and so faults like this are simply very rare. We’ve sold
tens of thousands of these extinguishers and, in all of the years that
we have been selling them, we have had only a tiny, tiny
proportion ever need replacement!
Unfortunately, not everyone works in this way.
Most such items are supplied to parties acting in their business
capacities and are thus not subject to the extra protection offered to
consumers. Accordingly, the various sale of goods legislation merely
stipulates that goods must conform to contract, that is, they must be as
described, fit for purpose and of satisfactory quality (i.e. not
inherently faulty at the time of sale). Furthermore, to pursue a claim,
the onus is generally upon the purchaser to prove that the goods did not
conform to contract (e.g. were inherently faulty) and should have lasted
beyond when the fault or defect appeared. Of course, in practice,
pursuit of such a claim for items of such value would, in most
circumstances, simply not be economically viable.
Some of our competitors offer guarantees over and above this minimum
statutory level, but, just like their products, such guarantees are
typically of a much lesser quality than ours. For example, the period
will rarely exceed one, two or three years, there will often be caveats
about proportionality (for example that only a proportion of the costs
would be offered against a new purchase depending upon when the fault
Copies of the legislation may be obtained from the
Government’s Official UK legislation site and/or some local libraries. Fact sheets
are available from a wide variety of sources including the
Office of Fair Trading.