This document is broken
down into the following sections:
Fire Alarm & Emergency Lighting Maintenance & Commissioning Engineer.
Full time, permanent.
Highly competitive package consisting of basic salary made up with generous commission scheme
and other benefits as set out
here.
Based from home, located as per role-specific details and typically
based near good regional road networks. The employee will ‘cover’ a
geographic territory as defined by the Company, and subject to change.
Currently, the territory has a ‘weighted-centre’ located where we seek
the candidate. The employee will typically be the only Fire Alarm &
Emergency Lighting Maintenance & Commissioning Engineer to ‘cover’ this
territory.
It is clearly in the Company’s interest for engineers to keep working
in their own territories wherever practicable. However, whilst not
usually a large part of the job, there may be occasions when it is
necessary to work away from home for periods of time. Particular
attention is drawn to the early stages of the
induction process during which the employee may have to be based
away from home Monday to Friday, although rarely for more than three
weeks.
To work within the Anderstore Group in providing and developing its high
quality fire protection business.
The employee will contribute by:
- undertaking the scheduled maintenance of the fire detection and alarm
systems and/or
emergency lighting systems at our customers’ sites;
- surveying sites (including in above scheduled maintenance
visits) to ensure the adequacy of, or to recommend appropriate new,
fire detection and alarm systems and/or
emergency lighting systems, or modifications thereof;
- undertaking modifications and small installations;
- managing and assisting in larger installations;
- preparing documentation, as-fitted drawings, zone plans,
certification, manuals, etc. for completed works;
- commissioning and handing over completed installations and
modifications;
- Identifying and making recommendations to address any shortfalls
or other customer requirements
- identifying and maximising sales opportunities, including the
securing of the above recommendations;
- being on-call to provide out-of-hours emergency call-out
services at our customers’ sites
- cross-selling
the Group’s other products and services;
- developing the Group’s business and expanding its customer base;
and
- being accountable for, and ensuring effective self-management,
planning and delivery of, the designated workload.
Scheduled Maintenance and Site-Surveying
- Attending the sites of our customers and prospective customers,
typically a mix of most types of commercial premises (offices,
shops, factories, warehouses, sleeping accommodation, places of
assembly, healthcare premises, transport premises and facilities,
animal premises and facilities, etc.).
- Maintaining fire alarm and/or emergency lighting installations
in accordance with the applicable standards, manufacturers’
guidance, legislation, etc. as above. This maintenance includes the
regular scheduled maintenance, unscheduled maintenance and
fault-finding.
- Comprehensively surveying such sites to ensure their safety, the
adequacy of their fire alarm and/or emergency lighting
installations, and their compliance with the relevant British
Standards (including
BS 5839 part 1 for fire alarms and
BS 5266 part 1 for emergency lighting), manufacturers’ guidance,
legislation (including the
Fire Safety Order (or, for Scotland, the
Fire (Scotland) Act, and
associated regulations)), etc.
- This aspect of the role involves the use of basic numeracy
skills including:
- the application of simple formulas;
- the calculation of floor areas;
- the calculation of travel distances;
- using tables to lookup values; and
- basic arithmetic (completing prices, quantities, totals, etc.).
- Ensuring the health and safety of themselves and others.
- Be aware of, and have regard for, trade-related environmental
issues.
- Being on-call out of normal working to provide out-of-hours
emergency call-out services at our customers’ sites in accordance
with the applicable standards, manufacturers’ guidance, legislation,
etc. as above. Whilst typical on-call times are far lower (we
currently outsource much of this), Fire Alarm
& Emergency Lighting Maintenance & Commissioning Engineer may be
expected to be on-call up to one week in every two. Such periods
include out of normal working hours such as overnight, weekends and
holidays including Christmas and the new year.
Works Management
- Designing small installations and assisting in the design of
larger installations;
- Where applicable, organising pre-install meetings to help ensure
a smooth, quality process and to identify and secure any further
opportunities, such as other works needed.
- Managing installations of, and Installing, fire
alarm and/or emergency lighting installations and modifications,
both large (less frequently) and small, in accordance with the applicable standards,
manufacturers’ guidance, legislation, etc. as above.
- Testing and commissioning above systems;
- Preparing all necessary documentation, certification, operation
and maintenance ("O&M") manuals, drawings (including as-fitted
drawings and zone-charts), etc.;
- Formally handing over the systems;
- being the first point of contact with the customer and helping
to ensure customer satisfaction.
Provision and Delivery of the
Group’s other Products & Services
- Where deemed so appropriate by the Company:
- surveying, making recommendations, quoting, etc. in accordance
with the applicable legislation, guidance and standards for the
Group’s other products and services.
- providing, delivering, fitting, etc. those products and services.
- Examples may include:
- surveying, supplying and installing safety signage;
- recommending where appropriate the provision of staff training;
- delivering such staff training, typically to groups of no
larger than roughly twelve in size;
- Working with the Group to develop, recommend and provide new
products and services.
Sales & Business Development
- Maximise sales opportunities arising from the site-surveying and
equipment servicing. Examples of such sales include replacement or
additional fire detectors, call points, emergency lights,
recalibration services, spare parts and signage.
- Cross-selling of the Group’s other products and services during
servicing and survey visits. Examples of such products and services
include fire extinguishers and their maintenance, fire training and
fire-safety risk assessments.
- Developing the Group’s business and expanding its customer base
through identifying, marketing and selling all of the Group’s
products and services to new and prospective customers.
- To achieve key performance indicator (KPI) objectives set by the
Company.
- Further the Group’s reputation and trade-standing through
professionalism, good-practice and ethical selling techniques.
Team Working
- To communicate and work effectively within the Anderstore team.
- To positively contribute in Anderstore team development
initiatives and operations. Whether by mentoring, leading, listening
or by just being involved.
- To maintain flexibility and liaise with the team with regards to
service cover (including providing some out-of-hours and out-of-area
cover).
- To provide mentorship and peer-support to other team members
where appropriate.
- Communicating/Liaising with appropriate staff re
time-management.
- Participate in the development and implementation of team
objectives in line with the Company policy.
- To work alongside other senior members of the team in aiming to
ensure that service delivery is of high quality and is evaluated
appropriately.
- To participate in, and facilitate, the training of colleagues
and learners.
Self-Management
- To organise their workload on an appropriate basis in an optimal
manner maximising productive time, and minimising avoidable wastage
such as unproductive time, unnecessary travel, costs, etc.
- To manage their own working hours, keep appropriate records and
answer any queries as may be required to help ensure that the
employee visibly fulfils his or her own working time obligations.
- Managing stock demands, requisitions and orders for such works.
- To closely measure and monitor the employee’s own performance
and to work toward achieving their own goals along with any other
goals, objectives or KPIs set by the Company.
- To maintain a smart and professional appearance, to wear the
Company uniform and to adhere to any appearance policies at all
times.
- To properly, efficiently and safely look after, manage and
organise any Company property provided to, or used by, the employee
in the course of his job. Most notably, this includes any depots or
Company premises, the van, tools and stock.
Communication
- Communicate professionally, effectively and empathically with
customers and prospective customers. To deliver on promises and be
an ambassador for the Company.
- To ensure neat, accurate and properly completed documentation of
customer and other records and that appropriate customer and other
information is communicated to the Company.
- To ensure confidentiality.
Quality
- To work to, and to maintain an up-to-date awareness of relevant
British Standards (particularly
BS 5839 part 1 and
BS 5266 part 1), manufacturers’ guidance and legislation
(including the
Fire Safety Order
(or, for Scotland, the
Fire (Scotland) Act,
and associated
regulations)), etc.
- Ideally holding/obtaining
at least some of the following qualifications and/or training:
- FIA or BFPSA fire alarm qualifications, especially unit 5;
- FIA/ICEL emergency light maintenance qualifications; and
- ideally (although not
essentially) also BS 7671 electrical qualifications including:
- City & Guilds 2330 (on or after 2009) or equivalent; or
- a combination of:
- City & Guilds 2330 (before 2009), 236 Parts 1 and 2 or
equivalent; and
- City & Guilds 2382-10, 2382-20 or 2382-12.
- Attend technical training courses, seminars and other events as may
be required by the Company in order to help maintain technical
skills and product awareness.
- Contribute to the ongoing evaluation of the service through
yearly reports, user surveys, audits, etc.
- To work within the Company’s quality auditing and management
policies, guidelines, protocols and procedures.
- Participate in effective supervision.
- To maintain own professional development.
- Promote the Company’s commitment to quality.
General
- To promptly and properly assist the office and management in
their queries or reasonable requests for assistance (including in
the settling of queries, investigations, etc., assistance in the
collection of outstanding accounts, including the making of witness
statements and the attending of court hearings where so required).
- Perform such other duties and exercise such powers and functions
as may from time to time be reasonably assigned to or vested in him
or her.
- Any other duties or responsibilities as per contract.
- Unless otherwise specified in any subsequent contract, the
normal hours of work are on-site between 8.30a.m. to 5.00 p.m. on
Mondays to Fridays, with one hour for lunch subject to the Company’s
rules and policies, including any relating to flexibility.
- Some working outside of normal hours may also be necessary as
set out above and, for example, to cover the specific requirements
of the Group’s customers such as those requiring evening and weekend
access, etc.
- All employees should understand that it is their personal
responsibility to comply with all organisational and statutory
requirements e.g. Health and Safety; Equal Opportunities;
Confidentiality; etc.
This position is line-managed
by the nominated manager.
Additionally, the position has responsibility to the Company’s head
office management.
All details provided are subject
to contract.
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