If you can find comparable products and/or services of the same quality, supplied on the same basis and at a price less than ours, we will credit the difference.

We really do believe that we offer unbeatable value for money.

Unfortunately, it is all too easy for less scrupulous companies to give the impression of providing comparable products and/or services of the same quality, that are supplied on the same basis. This is often not the case however.

Learn more about helping to ensure the integrity and competence of your supplier in our guidance sheet on “Fire Trade Cowboys”. Learn the difference between slick sales patter and good effective promises in our guidance sheet on “Slick Language - Spotting the Spin”.

Still Think it’s a Better Deal and Want to Make a Claim?

We strive hard to maintain our unbeatable value for money. However, if you’ve got a valid claim under our price promise we want to know about it and put the situation right!!

Simply run through our checklist below and contact us to provide the documentation requested. Assuming the information checks out we’ll aim to arrange a credit note within five working days.

Price Promise Claim Checklist & Conditions

These notes and conditions supplement the main details of our Price Promise. In order to fulfil the requirements of our Price Promise and the requirement for the “comparable products and/or services [to be] of the same quality, supplied on the same basis”:

• the products and/or services must at the very least:
  • be of at least the same quality;
  • have the same availability as ours (or in the case of products/services already supplied, be available for guaranteed delivery within five working days);
  • be covered by a guarantee that is at least as comprehensive as ours and lasting for at least the same period;
  • be supplied on the same basis and in the same manner (e.g. surveyed, recommended, supplied, delivered, fitted, commissioned, etc.);
  • where applicable, include the cost of disposal of any old equipment, extinguishing medium, and/or component parts (as applicable); and
  • not have any hidden costs or additional ongoing costs (e.g. a requirement for more expensive maintenance and/or parts); and
• the alternative supplier must at the very least:
  • have certification from a UKAS-accredited independent third party to BS EN ISO 9001:2015 that covers all items appearing on the invoice in question;
  • carry Public & Product Liability and Professional Indemnity Insurance cover that is at least as comprehensive and to the same or greater value than ours (our insurance details can be found here);
  • have their main operating premises within 20 miles of the point of supply (typically the customer’s site);
  • have at least ten years continuous trading history;
  • in the case of fire extinguisher products and services:
    • be BAFE certified as having complied with SP101 and ST104 and BAFE registered for “the Maintenance of Portable Fire Extinguishers”;
    • be a full member of an applicable trade association requiring independent UKAS-accredited third party certification as a condition of membership (e.g. FIA or IFEDA membership); and
    • the above BS EN ISO 9001:2015 certification must be certified to be in accordance with BAFE scheme SP101 and ST104 for the “provision, sale, installation, commissioning and maintenance of portable fire extinguishers”;
  • in the case of safety signage products and services:
    • be full members of the trade associations FIA (formerly BFPSA, FETA and the FIC);
    • the scope of the above BS EN ISO 9001:2015 certification must specifically include “the supply and installation of fire-safety signage in accordance with BS 5499”;
  • in the case of training products and services:
    • be full members of the trade associations FIA (formerly BFPSA, FETA and the FIC);
    • the scope of the above BS EN ISO 9001:2015 certification must specifically include “training services”;
  • in the case of fire risk assessment products and services:
    • be members of the IFE;
    • conduct the risk assessment in accordance with BSI’s PAS 79:2007 Fire Risk Assessment - Guidance and a Recommended Methodology; and
    • the service must be undertaken by consultants that at least match ours for accreditation, qualifications and experience.
  • in the case of fire alarm and/or emergency lighting products and services:
    • be full members of the trade associations FIA (formerly BFPSA, FETA and the FIC);
• the prices must be:
  • considered exclusive of VAT; and
  • the list prices of the competitive suppliers in question (negotiated or special prices will not be considered under this price promise);
• any claim made under this Price Promise must at the very least:
  • be supported with clear documentary evidence of all of the above points, such documentation to be full and unaltered copies;
  • be supported with all terms and conditions relating to any competitive quote;
  • be made within fourteen days of receiving or agreeing to the product/service; and
  • be accompanied with a part payment up the value of the invoice less the difference being claimed. Such payments must be offered in part payment, pending the outcome of the claim, and not “in full and final settlement”, or similar.

A failure to fully produce appropriate evidence of the above points and/or otherwise fulfil the requirements will result in the claim being rejected, without the option to resubmit the claim. Only one claim is permitted in connection with any given product/service. Claims on multiple items will be considered as one claim and a failure on any item will be considered as a failure of the claim as a whole.

Your statutory rights are not affected.