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Anderstore Ltd

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Existing Customers: Customer Care


We’re not just here for the nasty things that may crop up from time to time, like a bill-payment or a complaint - we’re also here to help!


We know from our customer feedback that most of our customers want to be able to find out the answers to their questions themselves. That’s why we’ve tried to provide the bulk of the information that our customers frequently request on this website.

Not on our Website?

If you’re after some very specific or unusual information that we’ve not included, then please get in touch with us and we’ll do our utmost to assist.

Also, if you think the information in question should have been available on our website, then we’d be delighted to hear your feedback - please contact us.

We are members of FIA, the Fire Industry Association (formerly FETA and the BFPSA). Click here to find out more. We've over 70 years experience with parts of our group having been trading since 1947! Click here to find out more. We are BS EN ISO 9001:2015 certified by the UKAS-accredited independent third party, BSI. Click here to find out more. We are registered with BAFE, the British Approvals for Fire Equipment. Click here to find out more. We are members of the IFE, the Institution of Fire Engineers. Click here to find out more. We carry comprehensive Public & Product Liability and/or Professional Indemnity Insurance up to the value of a staggering £5m! Click here to find out more. We are members of IFEDA, the Independent Fire Engineering & Distributors Association. Click here to find out more.