The purpose of this document
is to provide information for our customers that have just had their
equipment serviced.
This is often one of the first questions. We have hopefully provided the
majority of the information in answer to this question in the
Fire Extinguishers Servicing page of our
Products section. This page explains how we service
and how it relates to the the appropriate British Standard
BS 5306-3.
If you’ve a query about any of the products or services
we’ve supplied at the time of
service, simply have a look at our Products & Services
section which has the answers to the questions most commonly asked by our
customers.
If the question is specific to your
service (for example that you feel the details are wrong on the paperwork),
then please contact
us so that we may investigate and resolve the situation.
After our engineer has undertaken the
service and associated site extinguisher-survey,
the paperwork will be returned to our office and an
invoice generated and posted out to you
within a few days.
Additionally, should our engineer find that your site needs additional cover,
extra work or any other issues, and these cannot be resolved at the time of his
visit for some reason, we will also write advising you of the
engineer’s recommendations.
If there are any such
recommendations, you may arrange for these very
simply by simply signing and returning to us the letter we send. This may be
returned to us by fax to speed the process. This is very important - click
here for more details.
Of course, should you have any queries, please feel free to either refer to
our Customer Care section or to
get in touch
with us.
Beyond this, there’s simply the matter of paying
the invoice and we will then automatically arrange to undertake the
service again next year (or earlier if so
arranged).
Should this not
assist you with your query, please feel free to contact
us and we’ll do our utmost to assist. |
