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Existing Customers: Understanding Your Service

 
Introduction

The purpose of this document is to provide information for our customers that have just had their equipment serviced.

What does our Normal Service Entail?

This is often one of the first questions. We have hopefully provided the majority of the information in answer to this question in the Fire Extinguishers Servicing page of our Products section. This page explains how we service and how it relates to the the appropriate British Standard BS 5306-3.

Want to Know More about the Supplied Items Themselves?

If you’ve a query about any of the products or services we’ve supplied at the time of service, simply have a look at our Products & Services section which has the answers to the questions most commonly asked by our customers.

If the question is specific to your service (for example that you feel the details are wrong on the paperwork), then please contact us so that we may investigate and resolve the situation.

What Happens Next?

After our engineer has undertaken the service and associated site extinguisher-survey, the paperwork will be returned to our office and an invoice generated and posted out to you within a few days.

What About Your Engineers Recommendations?

Additionally, should our engineer find that your site needs additional cover, extra work or any other issues, and these cannot be resolved at the time of his visit for some reason, we will also write advising you of the engineer’s recommendations.

If there are any such recommendations, you may arrange for these very simply by simply signing and returning to us the letter we send. This may be returned to us by fax to speed the process. This is very important - click here for more details.

Need Further Information?

Of course, should you have any queries, please feel free to either refer to our Customer Care section or to get in touch with us.

…And Finally

Beyond this, there’s simply the matter of paying the invoice and we will then automatically arrange to undertake the service again next year (or earlier if so arranged).

Should this not assist you with your query, please feel free to contact us and we’ll do our utmost to assist.

 




We are members of FIA, the Fire Industry Association (formerly FETA and the BFPSA). Click here to find out more. We've over 70 years experience with parts of our group having been trading since 1947! Click here to find out more. We are BS EN ISO 9001:2008 certified by the UKAS-accredited independent third party, BSI. Click here to find out more. We are registered with BAFE, the British Approvals for Fire Equipment. Click here to find out more. We are members of the IFE, the Institution of Fire Engineers. Click here to find out more. We carry comprehensive Public & Product Liability and/or Professional Indemnity Insurance up to the value of a staggering £5m! Click here to find out more. We are members of IFEDA, the Independent Fire Engineering & Distributors Association. Click here to find out more.