This document is broken
down into the following sections:
Office Administrator.
Full time, permanent.
Highly competitive package consisting of basic salary made up with generous appraisal-based
bonus and length of service award and other benefits as set out
here.
The role is based at our offices in North Leeds.
Whilst currently exceedingly rare, there may be occasions when some
travel, potentially with overnight stays, is required.
To work within the Anderstore Group in providing and developing its
high quality fire protection business.
The employee will contribute, as part of a small team, by helping to:
- deliver a first-class service experience to our customers;
- ensure the smooth running and day-to-day administration of the
Company;
- support, and assist with the management of, our field staff;
Assisting in Day-to-Day Administration
- being involved in most aspects of the day-to-day administration
of the Company, including:
- administration of accountancy systems, most notably sales and
purchase ledgers;
- liaising with, supporting, and assisting with the management of,
our field staff;
- dealing with customer queries and complaints;
- debt collection;
- recording of absence and some absence management; and
- many other tasks that help ensure the ongoing provision of a
first class service.
Customer Service
- Being a positive first or second point of contact for the
Group’s customers.
- Dealing with queries and complaints in a professional and
structured manner.
- Helping to turn dissatisfaction into a positive experience that
retains custom;
- Helping to book field calls and appointments for our field
staff;
- Following up on sales quotations;
- Gathering customer feedback and the seeking of referrals;
- Further the Group’s reputation and trade-standing through
professionalism and good-practice.
Field Staff Support & Management Assistance
- Dealing with queries and information requests from our field
staff.
- Helping to provide information to our field staff (including the
use of public information sources to find missing or outdated
information).
- Supporting the engineers’ delivery of service quality;
- Monitoring field staff’s working hours;
- Helping to ensure compliance by field staff with the Company’s
policies and procedures.
- Managing the field staff’s outstanding/overdue work lists and
issuing additional work as required.
- Assisting in stock management and procurement
- Escalating issues, etc. to management as required
Team Working
- To communicate and work effectively within the Anderstore team.
- To positively contribute in Anderstore team development
initiatives and operations. Whether by mentoring, peer-support, leading, listening
or by just being involved.
- To maintain flexibility and liaise with the team with regards to
service cover.
- Communicating/Liaising with appropriate staff re
time-management.
- Participate in the development and implementation of team
objectives in line with the Company policy.
- To work alongside other senior members of the team in aiming to
ensure that service delivery is of high quality and is evaluated
appropriately.
- To participate in, and facilitate, the training of colleagues
and learners.
Self-Management
- To organise their workload on an appropriate basis in an optimal
manner.
- To maintain a smart and professional appearance and to adhere to any appearance policies at all
times.
Communication
- Communicate professionally, effectively and empathically with customers and prospective customers. To deliver on promises and be an ambassador for the
Company.
- To help ensure that both written and verbal communication with
the Company’s customers is suitably professional.
- To ensure confidentiality.
- Working effectively and affably within a small, friendly office
team.
Quality
- Help to ensure that the Company continues to work to, and to maintain an up-to-date awareness of, relevant
British Standards (particularly
BS 5306,
BS 5839 and
BS 5266) and legislation (including the
Fire Safety Order (or, for Scotland, the
Fire (Scotland) Act,
and associated
regulations)), etc.
- Helping to ensure the Company’s ongoing successful accreditation
and certification (as at the footer of this page);
- To work within the Company’s quality auditing and management
policies, guidelines, protocols and procedures.
- Participate in effective supervision.
- Promote the Company’s commitment to quality.
General
- To promptly and properly assist the management in
their queries or reasonable requests for information, assistance,
etc.
- To undertake additional miscellaneous duties consistent with
working in a small team in a small office. Such duties may include
making drinks, receiving deliveries, cleaning duties, etc.
- Perform such other duties and exercise such powers and functions
as may from time to time be reasonably assigned to or vested in him
or her.
- Any other duties or responsibilities as per contract.
- Unless otherwise specified in any subsequent contract, the
normal hours of work are on-site, logged on and ready for work, between 9.00a.m. to 5.00 p.m. on
Mondays to Fridays, with one hour for lunch at a time that
compliments any coworkers’ lunches and subject to the Company’s
rules and policies.
- Whilst currently exceedingly rare, some working outside of normal hours may also be necessary
in exceptional circumstances.
- Whilst not currently the norm, working alone in the office may
be a requirement of the role (for example to cover colleagues'
absences, lunch breaks, holidays, working away, etc.).
- All employees should understand that it is their personal
responsibility to comply with all organisational and statutory
requirements e.g. Health and Safety; Equal Opportunities;
Confidentiality; etc.
This position is line-managed by the General Manager.
All details provided are subject
to contract.
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