This document is broken
down into the following sections:
Fire Extinguisher Sales & Service Engineer.
Full time, permanent.
Highly competitive package consisting of basic salary made up with generous commission scheme
and other benefits as set out
here.
Based from home, located as per role-specific details and typically based
near good regional road networks. The employee will ‘cover’ a geographic
territory as defined by the Company, and subject to change. Currently,
territories usually have a ‘weighted-centre’ located where we seek the
candidate. The employee will typically be the only Fire Extinguisher
Sales & Service Engineer to ‘cover’ this territory.
It is clearly in the Company’s interest for engineers to keep working
in their own territories wherever practicable. However, whilst not usually a large part of the job
for most territories, there may be occasions
when it is necessary to work away from home for periods of time.
Particular attention is drawn to the early stages of the
induction process during which the employee
may have to be based away from home Monday to Friday, although rarely
for more than three weeks.
Additionally, whilst not the norm, working away from home, with the
necessary overnight stays away that that entails, is an implicit part of
the role for some unusual territories due to the geographic spread of
work. In these atypical cases the Company will typically try to seek to
resolve the problem where possible through acquisitions or subsequent
territory reorganisation.
To work within the Anderstore Group in providing and developing its
high quality fire protection business.
The employee will contribute by:
- servicing portable firefighting equipment
at our customers’ sites;
- surveying sites to ensure adequacy of portable firefighting equipment
cover;
- identifying and maximising sales opportunities;
- cross-selling the Group’s other products and services;
- developing the Group’s business and expanding its customer base;
and
- being accountable for, and ensuring effective self-management,
planning and delivery of, the designated workload.
Site-Surveying and Servicing of Portable Fire
Fighting Equipment
- Attending the sites of our
customers and prospective customers, typically a mix of most types
of commercial premises (offices, shops, factories, warehouses,
sleeping accommodation, places of assembly, healthcare premises,
transport premises and facilities, animal premises and facilities,
etc.).
- Comprehensively surveying such sites to ensure their safety,
the adequacy of their portable firefighting equipment, and their
compliance with the relevant British Standards (including
BS 5306
part 8), legislation (including the
Fire Safety Order (or, for Scotland, the
Fire (Scotland) Act,
and associated
regulations)), etc.
- Servicing portable firefighting equipment in accordance with
the relevant British Standards (including
BS 5306 part 3),
legislation (including the Fire Safety Order
(or, for Scotland, the Fire
(Scotland) Act, and
associated
regulations)), etc.
- This aspect of the role involves the use of basic numeracy
skills including:
- the application of simple formulas;
- the calculation of floor areas;
- the calculation of travel distances;
- using tables to lookup values; and
- basic arithmetic (completing prices, quantities, totals, etc.).
- Safely handling the portable firefighting equipment
(pressure-vessels weighing up to 20kg each) in accordance with good
practice and guidelines.
- Ensuring the health and safety of themselves and others.
- Be aware of, and have regard for, trade-related environmental issues.
Provision and Delivery of the
Group’s other Products & Services
- Where deemed so appropriate by the Company:
- surveying, making recommendations, quoting, etc. in accordance
with the applicable legislation, guidance and standards for the
Group’s other products and services.
- providing, delivering, fitting, etc. those products and services.
- Examples may include:
- surveying, supplying and installing safety signage;
- recommending where appropriate the provision of staff training;
- delivering such staff delivering, typically to groups of no
larger than roughly 12 in size;
- Working with the Group to develop, recommend and provide new
products and services.
Sales & Business Development
- Maximise sales opportunities, and in particular those arising from the site-surveying and
equipment servicing. Examples of such sales include replacement or
additional fire extinguishers, ‘extended service’ items, spare parts
and signage.
- Cross-selling of the Group’s other products and services during
visits to the Group’s customers and prospective customers, including
during servicing and survey visits. Examples of such products and services
include fire-alarm-system installations and maintenance, fire
training and fire-safety risk assessments.
- Providing and delivering certain of the Group’s other products
and services where deemed appropriate by the Company. Examples include:
- surveying and selling safety signage;
- delivery of staff
training to the staff of the Group’s customers.
- Developing the Group’s business and expanding its customer base
through identifying, marketing and selling all of the Group’s
products and services to new and prospective customers.
- To achieve key performance indicator (KPI) objectives set by the Company.
- Further the Group’s reputation and trade-standing through
professionalism, good-practice and ethical selling techniques.
Team Working
- To communicate and work effectively within the Anderstore team.
- To positively contribute in Anderstore team development
initiatives and operations. Whether by mentoring, leading, listening
or by just being involved.
- To maintain flexibility and liaise with the team with regards to
service cover (including providing some out-of-hours and out-of-area
cover).
- To provide mentorship and peer-support to other team members
where appropriate.
- Communicating/Liaising with appropriate staff re
time-management.
- Participate in the development and implementation of team
objectives in line with the Company policy.
- To work alongside other senior members of the team in aiming to
ensure that service delivery is of high quality and is evaluated
appropriately.
- To participate in, and facilitate, the training of colleagues
and learners.
Self-Management
- To organise their workload on an appropriate basis in an optimal
manner maximising productive time, and minimising avoidable wastage
such as unproductive time, unnecessary travel, costs, etc.
- To manage their own working hours, keep appropriate records and
answer any queries as may be required to help ensure that the
employee visibly fulfils his or her own working time obligations.
- To closely measure and monitor the employee’s own performance
and to work toward achieving their own goals along with any other
goals, objectives or KPIs set by the Company.
- To maintain a smart and professional appearance, to wear the
Company uniform and to adhere to any appearance policies at all
times.
- To properly, efficiently and safely look after, manage and
organise any Company property provided to, or used by, the employee
in the course of his job. Most notably, this includes any
depots or Company premises, the van, tools and stock.
Communication
- Communicate professionally, effectively and empathically with customers and prospective customers. To deliver on promises and be an ambassador for the
Company.
- To ensure neat, accurate and properly completed documentation of customer
and other records and that appropriate customer and other information is communicated to
the Company.
- To ensure confidentiality.
Quality
- To work to, and to maintain an up-to-date awareness of relevant
British Standards (particularly BS 5306 parts 3
and 8) and legislation (including the
Fire Safety Order (or, for Scotland, the
Fire (Scotland) Act,
and associated
regulations)), etc.
- Obtaining required qualifications, including the passing of the
BAFE examination on the
Maintenance of Portable Fire Extinguishers and subsequent periodic
refresher courses.
-
Attend technical training courses, seminars and other events as may
be required by the Company in order to help maintain technical
skills and product awareness.
- Contribute to the ongoing evaluation of the service through
yearly reports, user surveys, audits, etc.
- To work within the Company’s quality auditing and management
policies, guidelines, protocols and procedures.
- Participate in effective supervision.
- To maintain own professional development.
- Promote the Company’s commitment to quality.
General
- To promptly and properly assist the office and management in
their queries or reasonable requests for assistance (including in
the settling of queries, investigations, etc., assistance in the
collection of outstanding accounts, including the making of witness
statements and the attending of court hearings where so required).
- Perform such other duties and exercise such powers and functions
as may from time to time be reasonably assigned to or vested in him
or her.
- Any other duties or responsibilities as per contract.
- Unless otherwise specified in any subsequent contract, the
normal hours of work are on-site between 8.30a.m. to 5.00 p.m. on
Mondays to Fridays, with one hour for lunch subject to the Company’s
rules and policies, including any relating to flexibility.
- Some working outside of normal hours may also be necessary as
set out above and, for example, to cover the specific requirements
of the Group’s customers such as those requiring evening and weekend
access, etc.
- All employees should understand that it is their personal
responsibility to comply with all organisational and statutory
requirements e.g. Health and Safety; Equal Opportunities;
Confidentiality; etc.
This position is line-managed by the nominated Quality & Training Manager/Field Manager.
Additionally, the position has responsibility to the Company’s head
office management.
All details provided are subject
to contract.
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